As global travellers become more discerning, exceptional customer experience has emerged as the defining factor separating average hotels from truly world-class hospitality ...

When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

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More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

We've all heard the old adage, "The customer is always right." This is a principle that has guided customer service for decades. But let's face it: Traditional customer service is no longer enough. In ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

TOKYO -- Seven-Eleven Japan Co. has been conducting an "omotenashi (hospitality) training" program for foreign employees ...